All sales are final. If an item is delivered to you damaged or defected, we are happy to exchange that item for the same item. You must notify BRIAN & NICK Private Jewelers of an exchange within 5 days of delivery. For exchanges due to an incorrect order, you must contact BRIAN & NICK within 3 days of delivery at firstname.lastname@example.org (please provide your order number, name and description of the reason for exchange). BRIAN & NICK reserves the right to refuse any exchange that we believe has been intentionally damaged or tampered with. BRIAN & NICK are not responsible for return shipping charges and the original shipping charges are non-refundable. Any personalized item (including rings, initials, naming, custom options, etc) is final sale and will not be refunded or exchanged once the order is placed. Please reach out to us at email@example.com about any custom order BEFORE placing your order and we will be happy to assist you to ensure the order is placed properly.